Decsoul Crafts – Returns & Refunds Policy

At Decsoul Crafts, we take immense pride in the craftsmanship and quality of our handmade furniture and home décor. However, we understand that issues may occasionally arise. Whether you’re facing an issue with your order or simply need assistance, we’re here to help.

Please read our Returns & Refunds Policy carefully to understand how we handle returns, refunds, and cancellations.

What’s Covered Under This Policy?

  • ✅ Returns – When and how you can return an item

  • 💰 Refunds – Conditions under which refunds are issued

  • ❌ Order Cancellations – How to cancel an order in time

Note: Some items may have brand-specific or product-specific return policies. In such cases, those conditions will apply and take precedence.

Eligibility for Returns

You may request a return in the following situations:

  • Damaged on Arrival: If the item arrives broken, chipped, or in poor condition

  • Wrong Item Delivered: If you received something other than what you ordered

  • Product Not as Described: Major differences in design, material, or finish compared to the listing

  • Size/Dimension Issues: If the received product significantly differs in size from what was ordered

Items That Cannot Be Returned

To maintain hygiene, safety, and fairness, we do not accept returns for:

  • Items that have been used or placed after delivery

  • Products with broken seals or missing original packaging

  • Items that were damaged after delivery due to mishandling

  • Custom-made or personalized furniture unless damaged in transit

Conditions for Return Approval

To qualify for a return:

  • The item must be in unused condition

  • All original packaging, labels, and tags must be intact

  • The return request must be made within 3 days of receiving the item

Replacements are subject to stock availability

How to Request a Refund or Return

  1. Contact us via WhatsApp at 📱 +91 82908 45786

  2. Provide:

    • Your name

    • Order ID

    • Clear images of the product and issue

    • A brief description of the problem

  3. For eligible returns, we’ll guide you through the process.

Order Cancellation Policy

  • Orders can only be cancelled within 12 hours of placement

  • If the item hasn’t been shipped yet, we’ll cancel and refund your payment

  • Orders already dispatched or custom-built cannot be cancelled

Need Help?

If you have questions about your order, or need support for a return or refund, please feel free to reach out:

📧 Email:

📱 WhatsApp: +91 82908 45786